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Retail growth unlikely to improve in 2016, warns KPMG/Ipsos Retail Think Tank

– Retail risks losing out to other experiences next year – – The National Living Wage, cyber security and operating model change will be at the top of the boardroom agenda – – Delivering a seamless omni-channel experience will continue to challenge retailers – 30 December 2015 With consumer confidence faltering, the KPMG/Ipsos Retail Think…

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Has the recession and the rise of the Internet damaged customer service in UK retailing?

– Customer service levels have rapidly declined over the last decade, says KPMG/Ipsos Think Tank– Urgent action is needed to restore consumer confidence and repair the health of the sectorPart I: Executive SummaryIntroduction  With the prolonged recession eroding consumer confidence, a combination of declining sales volumes and rising costs has seen most retailers reassess all facets of…

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What are the prospects for UK retail in 2011?

– Consumer headwinds to continue but RTT remains optimistic for retail in 2011 –– Multichannel strategies, international expansion and expansion of grocers’ non-food offer provide growth opportunities –  – But the polarisation is set to continue apace between the winners and those with more structural issues to address, as well as across sectors and locations…

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What are the prospects for UK retail in 2010?

– Looming economic factors could cause a “retail relapse” warns Retail Think Tank- Part I:  Executive Summary Introduction Many could be forgiven for thinking that the worst effects of the recession are over, following better news for the industry lately.  The KPMG/Synovate Retail Think Tank’s (RTT) latest Retail Health Index, which recorded an improvement in…

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What are the prospects for UK retailers in the year ahead?

Introduction The discussion for the KPMG/Synovate Retail Think Tank’s (RTT) latest white paper followed one of the toughest years of trading UK retailers have experienced for many years. In early 2009, at the time of the RTT’s quarter 1 meeting, the economic outlook was extremely challenging for retailers with an increasing number of insolvencies in…