RTT_Whitepaper_WhayCanTescoLearnFromPreviousBusinessTurnarounds

What can Tesco learn from previous business turnarounds?

Price cuts are not necessarily the answer to Tesco’s woes – The grocer needs to reconnect with its customers and rethink ranges – Tesco’s exposure to the hypermarket store format will need to be addressed – Any business turnaround requires good communication with and support from a multitude of stakeholders The golden decade when Tesco…

Close-up hand woman using laptop and credit card, online shopping

Has the recession and the rise of the Internet damaged customer service in UK retailing?

– Customer service levels have rapidly declined over the last decade, says KPMG/Ipsos Think Tank– Urgent action is needed to restore consumer confidence and repair the health of the sectorPart I: Executive SummaryIntroduction  With the prolonged recession eroding consumer confidence, a combination of declining sales volumes and rising costs has seen most retailers reassess all facets of…