Close-up hand woman using laptop and credit card, online shopping

Has the recession and the rise of the Internet damaged customer service in UK retailing?

– Customer service levels have rapidly declined over the last decade, says KPMG/Ipsos Think Tank– Urgent action is needed to restore consumer confidence and repair the health of the sectorPart I: Executive SummaryIntroduction  With the prolonged recession eroding consumer confidence, a combination of declining sales volumes and rising costs has seen most retailers reassess all facets of…

Financial Planning - Couple getting consulted
RTT_Whitepaper_2009_01_11_ChristmasTradingInTheRecessionTheChallengesAndPossibleImpacts

Christmas trading in the recession: the challenges and possible impacts

Introduction As we approach the key Christmas trading period, the KPMG/Synovate Retail Think Tank’s (RTT) latest discussion focused on the challenges and impacts the sector faces during this crucial time for retailers. Christmas trading in 2009 will be set against a backdrop of this year’s tough economic conditions, part of the longest recession the UK…

Young businessman reading documents on wall at creative office