The platform era and its impact on the retail industry

Whilst change is nothing new to the retail industry, the rise of ‘platforms’ marks the latest chapter in the industry’s story.

The KPMG/Ipsos Retail Think Tank chose to discuss retail platforms and what is driving this new evolutionary phase in their latest whitepaper.

Retail sector gloom set to continue in 2008, according to industry panel

What is the future of the shopping centre in a digital world?

– Shopping centres need to be more than just a “collection of retailers”- The rise of destination shopping, consumers craving convenience, and creating community hubs will ensure shopping centres survive and thrive- The digital world will actually secure the future of the shopping centre Introduction Nick Bubb, Retail Consultant, commented “it seems like only yesterday…

Close-up hand woman using laptop and credit card, online shopping

Has the recession and the rise of the Internet damaged customer service in UK retailing?

– Customer service levels have rapidly declined over the last decade, says KPMG/Ipsos Think Tank– Urgent action is needed to restore consumer confidence and repair the health of the sectorPart I: Executive SummaryIntroduction  With the prolonged recession eroding consumer confidence, a combination of declining sales volumes and rising costs has seen most retailers reassess all facets of…


Opportunities lie overseas for UK retailers

Now is the time to consider overseas expansion, says the KPMG/IPSOS Retail Think TankRegulatory and structural boundaries are diminishing, providing easier access into growing marketsHowever, international expansion is not a get rich quick scheme that can subsidise weakness in the UK operations Part I: Executive Summary Introduction The past is littered with examples of major…


How is the internet changing UK retail?

KPMG/Synovate Retail Think Tank White Paper #16 -Online retail is not killing the High Street says Retail Think Tank – -Far from it: the internet is helping good retailers become even better as fundamentals of retailing remain the same – Part I: Executive Summary Introduction The size of internet retailing has been the subject of…