– Customer service levels have rapidly declined over the last decade, says KPMG/Ipsos Think Tank– Urgent action is needed to restore consumer confidence and repair the health of the sectorPart I: Executive SummaryIntroduction With the prolonged recession eroding consumer confidence, a combination of declining sales volumes and rising costs has seen most retailers reassess all facets of…Read More
Life after the food contamination crisis – how closely should retailers vet their suppliers’ sourcing? Where does the ultimate responsibility for consumer safety lie?
Introduction The contamination of the beef supply chain with horse meat is a stark illustration of the risk of supply chain failure and should serve as a wakeup call for all retailers, not just those in the food sector. The KPMG/Ipsos Retail Think Tank (‘the RTT’) met in April to consider the implications of the…Read More
Saving the High Street: Removing regulations will ease burden for some but the evolution of retailing cannot be stopped
– Removing burdensome red tape could provide relief to battle-weary High Street retailers – – Lack of quality data makes measuring success of recommendations tough – – Impossible to stop long-term evolution of retail sector, but transition can be made less painful – – The High Street needs to play a broader role in the…Read More
Now is the time to consider overseas expansion, says the KPMG/IPSOS Retail Think TankRegulatory and structural boundaries are diminishing, providing easier access into growing marketsHowever, international expansion is not a get rich quick scheme that can subsidise weakness in the UK operations Part I: Executive Summary Introduction The past is littered with examples of major…Read More
Do retailers cry wolf too often when hit by weather extremities? Optimism faces a ‘Big freeze’ as the Christmas season approaches Part I: Executive Summary Introduction It is often said that retailers are a bit like farmers – always complaining about the weather. But while it’s not so surprising that the weather is so important…Read More
KPMG/Synovate Retail Think Tank White Paper #21 Are like-for-like sales figures still a useful and relevant measure of retail performance? – Measurement is at risk of becoming obsolete without change – – The impact of online sales cannot be ignored – – An inclusive and standardised set of principles is required to maintain like-for-like’s relevance…Read More