Download the latest whitepaper from the Retail Think Tank, as they explore industry trends and strategies.


How will demographic trends in the UK affect the retail sector

2/3rds of retail spending growth will come from shoppers aged 55 plus Ageing population will transform not only the face, but the role the high street plays in society Part I: Executive Summary Introduction With a rapidly ageing population and migration trends changing the ethnic makeup of our cities and towns, UK shopping habits too…

Read More
Close-up hand woman using laptop and credit card, online shopping

Has the recession and the rise of the Internet damaged customer service in UK retailing?

– Customer service levels have rapidly declined over the last decade, says KPMG/Ipsos Think Tank– Urgent action is needed to restore consumer confidence and repair the health of the sectorPart I: Executive SummaryIntroduction  With the prolonged recession eroding consumer confidence, a combination of declining sales volumes and rising costs has seen most retailers reassess all facets of…

Read More

Life after the food contamination crisis – how closely should retailers vet their suppliers’ sourcing?  Where does the ultimate responsibility for consumer safety lie?

Introduction The contamination of the beef supply chain with horse meat is a stark illustration of the risk of supply chain failure and should serve as a wakeup call for all retailers, not just those in the food sector. The KPMG/Ipsos Retail Think Tank (‘the RTT’) met in April to consider the implications of the…

Read More

Opportunities lie overseas for UK retailers

Now is the time to consider overseas expansion, says the KPMG/IPSOS Retail Think TankRegulatory and structural boundaries are diminishing, providing easier access into growing marketsHowever, international expansion is not a get rich quick scheme that can subsidise weakness in the UK operations Part I: Executive Summary Introduction The past is littered with examples of major…

Read More