For the past two decades, Natalie has delivered fresh insights on the trends shaping the global retail sector with a particular focus on the convergence of physical and digital commerce. She is passionate about how retailers can enhance the customer experience and has co-authored two books on retail, including Amazon: How the World’s Most Relentless Retailer Will Continue to Revolutionize Commerce. Natalie hosts the Retail Disrupted podcast and is a regular keynote speaker on the retail conference circuit. She is an objective TV and radio commentator with regular appearances on the BBC, Bloomberg and Sky News, and also writes a guest column for Retail Week and Forbes.
