The Retail Think Tank met in London on October 12th to discuss the role of innovation in retail Innovators build for the future An innovation… Read More »Change Or Fail: Why Innovation Is Now The Business Survival Issue Retailers Can’t Afford To Ignore
How to continue to deliver value support to customers during the current cost of living crisis to ensure that they are still your customers when… Read More »How do you build customer lifetime value in a period of reduced consumption?
Whilst change is nothing new to the retail industry, the rise of ‘platforms’ marks the latest chapter in the industry’s story.
The KPMG/Ipsos Retail Think Tank chose to discuss retail platforms and what is driving this new evolutionary phase in their latest whitepaper.
– Shopping centres need to be more than just a “collection of retailers”- The rise of destination shopping, consumers craving convenience, and creating community hubs… Read More »What is the future of the shopping centre in a digital world?
– Customer service levels have rapidly declined over the last decade, says KPMG/Ipsos Think Tank– Urgent action is needed to restore consumer confidence and repair the health… Read More »Has the recession and the rise of the Internet damaged customer service in UK retailing?